Privacy Policy

Effective Date: 1 January 2026

Last Updated: 1 January 2026

hyper-hollow ("we", "our", "us") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our environmental consulting services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete enquiry forms on our website
• Correspond with us via email
• Engage our professional services
• Subscribe to our communications

The types of personal information we may collect include:

• Name and contact details (email address, postal address)
• Business or organisation name
• Project details and site location information
• Billing and payment information for invoiced services
• Communication records and correspondence

Automatic Data Collection

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and general location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to your enquiries and providing requested information
• Delivering our environmental consulting services
• Processing payments and maintaining financial records
• Communicating about projects, services, and updates
• Improving our website and services
• Complying with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contractual necessity: Where processing is necessary to perform our services or enter into a contract with you
• Legal obligations: Where we are required to process data to comply with applicable laws
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information with:

• Service providers who assist in operating our website and business (subject to confidentiality obligations)
• Professional advisers including lawyers and accountants
• Regulatory authorities when required by law
• Project stakeholders with your consent (e.g., when submitting reports to approval authorities on your behalf)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Project records may be retained for extended periods as required by professional standards and regulatory requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Restriction of processing activities
• Data portability
• Objection to processing based on legitimate interests
• Withdrawal of consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

International Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

hyper-hollow
47 Greenwood Lane
Fortitude Valley QLD 4006
Australia

Email: [email protected]